A business’ customer service is what ultimately sets the company apart from its competitors. I do not care how good the food is or how cute the shirt is, if I have to deal with a waiter or cashier who obviously wants to be anywhere else instead of earning money pleasantly. The phrases “he is just not a people person” or “customer service is not her thing” are meaningless to me because I believe everyone has the capability of working with people in a professional and courteous manner. I get a bad taste in my mouth when quality service is not provided because, in my mind, it should be instinctive to have the desire to help others have a great experience. Regrettably, a lot of people refuse to walk in another’s shoes.